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Last update: July 2020Hostracer Terms and Conditions

Important Legal Agreements

HostRacer web services (after this referred to as "HostRacer") provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. HostRacer Provides Shared, Reseller, Master Reseller, Alpha Reseller Hosting Plans All clients of HostRacer are subject to the following terms of service & FUP policy.


Acceptable Use Policy

We reserve the right to refuse service to anyone. Any material in our judgment will be obscene, or threatening, prohibited, and will remove from our servers with or without notice. Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services. If in doubt regarding the acceptability of your site or service, please contact us, and we will be happy to assist you. No refunds will provide. You shall agree to use only licensed and legal third party softwares in connection with your use of our services. HostRacer reserves the rights for suspending or cancel customer's access to any services provided, at any time, or when HostRacer decides that the account has been inappropriately used or otherwise. Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography (Lolita). Any site found to host child pornography or to link to child pornography will be terminated immediately without notice. We will also report this to the appropriate authorities. No refunds will provide. You are not allowed to create hosting with free domains like .tk .ga .ml .cf and others. the free domains increase abuse cases. If you want to host a free domain, you need to get approval from our abuse/security team. Hosting Courier sites are not allowed under our server. If hosted and notified by our Team, We will suspend it. For unsuspension clients, he/she should send us the Company Registration proof, Identity Proof Provided by the Government. After verification, we will unsuspend the account. Failure to provide proof within the timeframe will be held in service cancellation and no refunds. U.S. export control regulations forbid trade and impose economic sanctions and embargoes against certain targeted geographic regions, countries, and governments, including Iran, Cuba, and Syria. So Hosting Accounts which Such TLD Are not allowed and it will be blocked. Every cPanel will be allocated with 100% CPU, RAM: Upto 1GB, IO & IOPS: Upto 1 MB. In the Shared environment, the sites should maintain the resource under the limit, and MySQL query timing should not take long to process. If any accounts using more-than, the fair usage policy will be suspended, and we can give single IP Address access for optimization, and No refunds will provide. The uptime of a server is defined as the reported uptime from the operating system of the server, which may differ from the uptime reported by individual services. HostRacer cannot 100% guarantee the uptime status of any server. Many factors including but not limited to updates to software, malicious or intentional activities, hardware failure, acts of God defined as conditions beyond our (HostRacer and/or the vendors that provide equipment or services to us) control that interrupts services at a facility. Website/Servers down by firewall due to unauthorized access and failed login attempts/excess number of connection from your ip, Which will be not covered in the uptime guarantee. Any service interruptions or downtime due to scheduled maintenance by HostRacer or our network providers will not count towards the uptime guarantee. HostRacer is not liable in any way for the failure of third party services. HostRacer will not be liable for failure or delay in performing its obligations if such failure or delay due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, rebellion, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services. Mailing Policy and Limits: Sending Bulk mails are not allowed on our server, Per cPanel account can send 50 Mails Per Hour. If any accounts seem to be spamming, it will be suspended with or without any notice. Doing bulk Mails needs VPS/Dedicated Servers for your Purpose. There will be no refund offered in case of any spamming issue caused due to your services.


Billing & Refunds

At this time, we offer Monthly, Quarterly, Semi-Annually, Annually, Bi-Annually According to the Hosting Plans. We do provide our customers with a 7 days Moneyback Guarantee So you can use the service at risk-free our refund policy Our customer portal's cronjob timing for automation is 2:00 AM IST. At this time invoice generation, Service Cancellation, Suspension, Termination, Late fee addition process will be done. We accept Credit/Debit Cards International | Indian Cards, Net Banking,IMPS, UPI, RTGS, NEFT. There is no Minimum Contract Periods for any plans.


Late Payments

All service renewal bills generated according to the dates they were first activated. As per the System settings, The service will be suspended on the 5th day from the due date and terminated on the 8th day from the due date. A late fee of 5$(Based Your Defult Curreny Exchange Rate) Will added to your invoice in case if you didn't make the payment before the suspension.The late fee should be paid by you to get your service re-activated.


Resellers

if any type of Bulk cPanel Account Creation (Eligible only for Unlimited cPanel Reseller) issue we detect then we are Downgrade your Account to Limited cPanel Accounts (We have Legal Rights on this). We will suspend the site in question and will notify you so you may terminate the account. We will further monitor your activity; more than one infraction of this type may result in the immediate termination of your account,No refunds will provide.


Direct customers

Your services will be terminated with or without notice. Violations will be reported to the appropriate law enforcement agency, No refunds will provide. It is your responsibility to ensure that scripts/programs installed under your account are secure, and permissions of directories set correctly, regardless of installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible.


Shared Hosting Policies

Shared Hosting Packages You are not allowed to use the hosting for Backup Storage, File Hosting/File Sharing/Image Hosting, You are not permitted to Store any Personal Zip files or backup of your files as a Zip in the server. The hosting should contain only the files used by the Website scripts. In Shared/Reseller/Master/Alpha Environment You are not allowed to Keep Mails more than 20 GB of space per cPanel.If you need space for email You can upgrade your account to Email Hosting Plans GSuite or VPS.


Contacting Us

If there are any questions regarding this privacy policy you may contact us at support@hostracer.in


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